The 8 Problematic Passengers on Every Flight: Preventing Unintended Consequences After You Receive a Complaint
This webinar will examine scenarios in which 8 different characters have lodged complaints in the workplace. The presentation will include a review of different federal and state laws that may be relevant considering the type of complaint. Attendees will learn how to approach each situation taking into account the complainant’s characteristics while not inviting retaliation claims, including:
- Identifying the characteristics of each personage
- Considering the risks and potential liability to your organization based on the type of complaint
- Effectively managing and dealing with each personage to lessen the risk of a retaliation claim
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